Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

Essential Duties and Responsibilities

• Managing smooth operation of Manor Club and Apartment Lounge with highest level of services.
• Maintaining healthy working environment to Manor associates and Lounge associates.
• Review performances of each team member and planning for carrier improvement
• Minimizing operational expenses
• Ensures the punctuality and appearance of all Manor Club/Apartment Lounge team members, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department s grooming standards. Standard Responsibilities
• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Model the company s culture, vision, mission, and core values at all times.
• Appear as a role model to Manor Club/Apartment Lounge department.
• Report any usual occurrences and any concerns to the Director Rooms.
• Display hospitality skills when dealing with guests and associates.
• Effective scheduling based on forecast business.
• Oversees and elaborate Standard Operating Procedures when needed.
• Recruitment and selection of all Manor Club/Apartment Lounge Team Members, following the guidelines when recruiting and use a competency-based approach to selecting employees.
• Conducts annual Performance Development Discussions with Manor Club team members, supports them in their professional development goals.
• Plans and implements effective training program for all Manor Club/Apartment Lounge team members in coordination with the Area Learning & Development Manager.
• Creates and develops activities / activations for the Manor Club.
• Supports Departmental Trainers through on-going feedback and assistance at monthly meetings.
• Develops the skills and effectiveness of all Manor Club/Apartment Lounge team members through the appropriate training, coaching, and/or mentoring.
• Ensure the team is following the sustainability program in place.
• Prepares and posts monthly activity schedules.
• Encourages team members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
• Elaborate weekly schedules, approve vacations, etc.
• Ensure that Rosewood brand standards, LQA, FORBES, Sequence of service, product knowledge and all other departmental standards are implemented daily.
• Ensure the team has the necessary tools to execute their tasks up to standard.
• Conduct LQA and FORBES audits through GO Audits.
• Ensures that all Manor Club and Apartment Lounge team members deliver the promise and always provide exceptional Guest Services.
• Ensures that the team also provides excellent service to internal customers as appropriate.
• Greets and checks-in Notable guests and Long Stay guests.
• Ensures that all the team members are aware of current promotions, policies and other important information.
• Ensures that the team is familiar with the hotel s products and services.
• Implements guest recognition initiatives and maintains a relevant guest history database.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Personally and frequently verifies that guests are receiving the best possible experience during check-in and checkout.
• Inspects rooms of Notable guests to ensure full setup is organized.
• Spends time in the Manor Club Lounge and Apartment Lounge during the meal periods to ensure that both areas are managed well by the respective team and delivers the promise.
• Ensures that guest history records are accurately maintained, and all repeat guests are pre-registered.
• Conduct Hotel/Apartment Check In s and Check Out s according to Rosewood policies and SOP s.
• Maximizes team member productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Ensures that Manor Club and Apartment Lounge operates with the lowest possible cost structure while also delivering on the promise to the guest, proactively managing costs.
• Ensures that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
• Conduct monthly inventories such as Liquor inventory, Linen inventory, OS&E, etc.
• Ensure all prices in the menu and POS are correct.
• Assure proper inventory levels of the Manor Club and Apartment Lounge department supplies.
• Ensure that all safety, sanitation, energy management, preventative maintenance and other standards are consistently met.
• Coordinate the selection, purchasing, storage, inventory, maintenance and usage of all related Manor Club and Apartment Lounge supplies and equipment.
• Create and submit PO s
• Prepare the Month end commentary report of the department.
• Ensures that all in-house news & requirements are communicated to team members and implemented.
• Conducts monthly communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.
• Ensures the maintenance of the daily Logbook.
• Maintains and monitor SA (special attention) list is prepared according to hotel standards and guidelines.
• Ensures that daily calling is conducted at the beginning of every shift