Our Associate Experience:

We believe exceptional work deserves exceptional care. At Rosewood Doha, we offer a thoughtfully designed associate experience that supports your wellbeing, growth and life beyond work. This includes:

• A competitive salary and benefits package
• High-quality associate accommodation in prime locations in the heart of Lusail and the Pearl
• A birthday day off (because your milestones matter!)
• Personalized development plans and continuous learning opportunities to support your career journey

These benefits reflect our commitment to creating an environment where you thrive professionally and personally while building a meaningful career with us.

Your Role:

Essential Duties and Responsibilities

Digital Solutions & Hospitality Digitalization

• Supports digitalization initiatives across hotel operations, including guest-facing platforms, associate tools, reporting dashboards, online forms, workflow automation, and department productivity solutions.
• Assists departments in documenting manual processes and identifying simple opportunities to improve efficiency through approved digital tools and standardized workflows.
• Coordinates testing, user feedback, issue logging, and adoption support for digital solutions used in Rooms, F&B, Spa, Residences, Finance, Engineering, and other operational areas.
• Provides basic training and user guidance to help associates adopt approved digital platforms and reduce manual or duplicate work.

Cloud Infrastructure & Digital Solutions

• Assists with managing and maintaining cloud platforms such as Azure and Oracle Cloud Infrastructure for daily operations, supporting cloud-based solutions and automation tools as directed.
• Executes assigned automation tasks and supports monitoring of cloud resource utilisation, service availability, alerts, and cost-related reports under supervision.
• Proactively identifies opportunities to optimise infrastructure performance, improve system reliability, and support digital transformation initiatives at the property level.

Daily IT Support & Service Requests

• Provides first-line technical support for associates, operational departments, and approved guest technology requirements, with a focus on digital platforms and business applications.
• Receives, logs, prioritizes, and follows up on service requests, ensuring timely updates and proper closure of assigned tickets or digital support tasks.
• Troubleshoots common hardware, software, printer, network access, Wi-Fi, telephony, application, and user access issues, escalating unresolved matters with clear details.

Hospitality Systems, Data & Guest Technology Support

• Assists with support for hotel systems such as PMS, POS, key systems, guest internet, digital signage, in-room technology, guest communication tools, and other property applications.
• Supports data accuracy, basic reporting, dashboard checks, digital form usage, and system testing after fixes, upgrades, or configuration changes.
• Provides prompt support for technology issues that may affect guest service, ensuring concerns are escalated quickly when business impact is high.

Automation, Reporting & Process Improvement

• Assists with simple automation, scheduled reports, SharePoint lists, Microsoft 365 tools, forms, approval flows, and department-level digital trackers as approved by the Technology Experience team.
• Helps maintain automation documentation, test scripts, user guides, and support notes to ensure digital solutions are easy to operate and support.
• Monitors assigned digital workflows or reports for failures, missing data, access issues, or user adoption concerns and escalates where needed.

Project, Vendor & Operational Support

• Assists the Technology Experience team during digital projects, system rollouts, upgrades, preventive maintenance, testing, and operational readiness activities.
• Coordinates basic vendor support visits or remote sessions for assigned digital or cloud-related tasks, ensuring IT visibility and proper documentation of actions taken.
• Follows up on assigned project tasks, handover notes, inventory updates, digital adoption actions, and department requests to support smooth delivery.
• Performs other similar or related duties as necessary.

Qualifications

• Diploma or bachelor s degree in Information Technology, Computer Science, Information Systems, Digital Business, or a related field; equivalent practical experience may be considered.
• Entry-level role requiring minimum 0 to 2 years of IT, digital systems, automation, reporting, or technology support experience, preferably within hospitality or a service-led environment.
• Exposure to end-user support, Microsoft 365 tools, basic automation, reporting, asset records, cloud concepts, or business application support is preferred.
• Ability to work under supervision, follow approved procedures, learn quickly, and escalate issues appropriately.

Preferred Qualifications

• Microsoft, Azure fundamentals, Oracle Cloud fundamentals, Power Platform, CompTIA, ITIL Foundation, networking, security, or hospitality system training is an advantage.
• Experience or academic exposure to digitalisation, automation, data reporting, cloud platforms, hotel systems, service desk platforms, or workflow tools.
• Basic scripting, reporting, dashboarding, automation, SharePoint, Power Automate, or inventory management experience is beneficial.
• Previous exposure to luxury hospitality technology operations or hotel digital projects is preferred.