Job Description Passionate about creating exceptional guest experiences through impeccable cleanliness and attention to detail? As an Assistant Housekeeping Manager, you will support the Housekeeping Manager in leading the team to deliver outstanding cleanliness, comfort, and service that exceed guest expectations.

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through our Academies and the opportunity to earn qualifications while you work.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, including Planet 21.

What you will be doing:

• Assist the Housekeeping Manager in leading, coaching, mentoring, and developing the Housekeeping team.
• Supervise daily housekeeping operations to ensure guest rooms and public areas meet the highest cleanliness and presentation standards.
• Monitor productivity, quality, and service standards while ensuring compliance with brand standards and hotel policies.
• Coordinate with the Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to maintain quality standards.
• Assist with scheduling, inventory control, ordering of housekeeping supplies, and cost management.
• Support recruitment, onboarding, training, and performance management of Heartists.
• Handle guest requests and concerns promptly and professionally to ensure an exceptional guest experience.
• Promote a safe working environment by ensuring compliance with health, safety, and hygiene procedures.

Desired Candidate Profile

• Service-focused personality with a passion for delivering exceptional guest experiences.
• Previous experience in a supervisory or leadership role within Housekeeping, preferably in a luxury hotel environment.
• Strong leadership, interpersonal, communication, and problem-solving skills.
• Excellent organizational and time management abilities with keen attention to detail.
• Ability to lead by example, motivate a diverse team, and foster a positive working environment.
• Proficiency in Microsoft Office and hotel property management systems is an advantage.
• Flexibility to work various shifts, including weekends and public holidays.