Job Description

Roles & Responsibilities

You will be responsible for:

• Utilize all available store resources to meet or exceed store and individual sales targets and KPI targets.
• - ATV - inspiring customers across categories and upselling any product.
• - Conversion - showing exceptional brand awareness and welcoming customers at the store entrance.
• - UPT - promoting our brand to consumers by inspiring them to purchase more of our products.
• Use the Eyewa GUEST EXPERIENCE to set a standard for customer service, by meeting/exceeding expectations.
• Being well groomed by adhering to Eyewa uniform policies and standards.
• Introducing Eyewa Exclusive In House Brands to customers with confidence by seeking knowledge and sharing with peers.
• Educating your peers on how to improve their customer service behaviors by sharing your own experiences.
• Promoting the brand culture and living the Eyewa Values by continuously demonstrating them and inspiring others to do the same.
• Executing and maintaining the store's VM standard based on the brand's guidelines.
• Complete cash register transactions efficiently, accurately and fast - invoices, refunds and exchanges.
• Maintaining effective customer data management so that brands/stores can build customer loyalty.
• Performing the opening and closing procedures of the store in accordance with established procedures.
• Straighten, arrange, stock and dust off merchandise, maintain shelving areas as directed by management and participate in the designing of displays in windows and on tables.
• Taking delivery of stock and entering the received stock into the system as soon as it arrives.
• Communicating with the Store Manager regarding stock availability and specific store requirements.
• Following the procedures and policies of the brand to minimize stock losses on the sales floor and in the stockroom.
• Conducting and initiating daily stock counts to maintain a balanced inventory report.
• Resolving customer complaints in a timely manner, and coming up with creative solutions for complex problems.

Desired Candidate Profile

You will be:

• 0-1 years experience in a Retail/ Customer Service / Hospitality environment.
• Flexibility to work shifts / retail hours
• Ability to execute store operations, focusing on selected functional areas.
• Confident communicator who excels in verbal communication.
• An enthusiastic self-starter with a can-do attitude.
• Being confident in your abilities to take responsibility for the floor in the absence of a supervisor or manager.
• A person who enjoys training new employees and assisting with store onboarding and inductions.
• Someone who is collaborative, productive and is respectful towards fellow team members.
• Passionate about learning and seeking ways to improve on a personal and professional level.