Job Summery :
The incumbent has a responsibility to develop & improve & maintain SME Banking processes, procedures and policies; to manage the service performance of the Relationship Management section; to do on-going internal projects to strengthen the SME business at QNB; and to manage the external & internal reporting requirements of SME Banking.
Main Responsibilities :
Oversee development and maintenance of servicing capabilities and support within the unit and with other units
Ensure compliance and legal sign off for all new policy & procedures
Act as main point of contact for SME portfolio & reporting related issues
Develop & maintain SME performance metrics & dashboards
Work with Operations and IT to embed the required capabilities in processes and systems
Review performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitability
Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns
Prepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activities
Monitor performance of SME Relationship Mangers and Officers
Design overall performance management concept
Develop and automate performance MIS
Develop KPIs to measure performance of individuals within the SME business
Education and Experience Requirements :
University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred).
Excellent oral and written communication skills in English and Arabic (preferable).
Strong analytical, problem solving, decision-making and financial management skills.
Self-driven with well-developed leadership, motivational and team-building skills.
Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
Understanding of linkages driving profit.
In-depth knowledge of products, services and delivery channels available to SMEs.
Good interpersonal and networking skills.