Job Description

Provide value added services to Centralized Accounts Management Unit activities and functions i.e. Account Opening, Maintenance, Signature Verification, Loan A/c set up & loan postponement, CIS creation, release/freeze, status change, FBF waiver, SO set up, Letters to customers on cheque return, SS card processing, address update, SOD set up and drop, rate change etc. efficiently and accurately and in accordance with OPM and SOP, within the turn-around and cut off time by enhancing customer satisfaction through optimum utilization of resources. The official is also responsible to monitor and supervise Processors/Senior Processors to ensure that all jobs are done by them satisfactorily within the TAT.

Responsibilities

• Processing of Account Opening and Maintenance of Accounts accurately and efficiently ensuring compliance with operating procedures and delivery standards with close monitoring of Sr. Officials/Supervisor.
• Responsible as Custodian of documents, ensuring filing of documents/AOFs/ amendments and relevant correspondence/attachments systematically to ensure their efficient retrieval, arranging for retrieval from warehousing company as per procedures.
• Ensure collation & circulation of MIS by Co-ordinator
• Train/ support new joined staff in acquiring required knowledge related to various processes.
• Ensure that customer (internal/external/ Regulatory Authorities) queries and complaints are attended in a timely manner and to their satisfaction.
• Share all unusual transactions/documents with the immediate supervisor for his advice/action.
• Suggest process improvements with a view to increase productivity/efficiency.
• Co-ordinate with business to resolve and fix the gaps and deficiencies identified in the AOFs, customer’s requests and other pertinent documents and signature verification process.
• Monitor/Supervise Processors/Sr.Processors and ensure that jobs are carried out satisfactorily within the TAT.
• Collate & circulate MER for Doha.
  
  

Qualifications

• Graduate with 6 years banking experience preferably in account opening and maintenance domain.
• Conversant with basic banking terminologies.
• Good communication skills
• Good on stakeholder management
  
  

About Us

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise