Jobs / Help Desk jobs / Service Help Desk- Tier 1
On-site Full Time
Madre integrated Engineering -
Qatar , Doha
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Madre integrated Engineering

Job Details

Employment Full Time
Category Information Technology
Industry Technical Support / IT Help Desk

Job description

Responsibilities


  • Provide first-line IT support for incidents and service requests.
  • Log, prioritize, troubleshoot, resolve, and escalate tickets within SLA timelines.
  • Support users with hardware, software, Microsoft 365, and basic network issues.
  • Maintain clear ticket updates and communicate resolution status to users.
  • Escalate complex issues to higher-level support teams when required.
  • Maintain accurate documentation and knowledge-base records.

Requirements

Requirements


  • 2–5 years of relevant Service Desk / IT Help Desk experience.
  • Good knowledge of Windows, Microsoft 365, Active Directory, and basic networking.
  • Experience with IT ticketing systems and incident management.
  • Basic understanding of ITIL and SLA processes.
  • Strong troubleshooting, problem-solving, and customer-service skills.
  • Good verbal and written communication skills in English; Arabic is an advantage.

Benefits
  • Long Term Project

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About Madre integrated Engineering
Qatar, Doha
Industrial Automation

Madre Integrated Engineering is privileged to partner Keppel Seghers, a leading provider of comprehensive environmental solutions in the development...

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