Job description
Job Purpose Summary:
The incumbent will perform the settlement, processing and reconciliation transactions pertaining to all accounts and will ensure customer satisfaction by providing superior customer service.
Essential Duties & Responsibilities by Dimensions:
A. Shareholder & Financial:
- Implements KPI’s and best practices for Manager, Accounting & Settlement role.
- Act within the limits of the powers delegated to the incumbent.
- Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimise benefits for the bank.
B. Customer (Internal & External):
- To assist customers in all their queries on Bank’s product and seek solution to their requests.
- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
C. Internal (Processes, Products, Regulatory):
- Process charge backs and disputes within the required time frame in order to reduce losses.
- Ensure posting of transactions on a daily basis so that operating standards are fulfilled.
- Process card transactions disputes in an accurate and timely basis to meet customer demands.
- Reconcile the accounts on a daily basis.
- Assist branches and related departments as needed
- Answer questions and resolve problems as needed.
- Support and replace Card Processing personnel as needed.
- Keep management informed of area activities and of any significant problems.
- Attend and participate in meetings as required.
- Stay abreast of changes in Card disputes operations and policies.
- Extract MIS on timely basis for the purpose of closely monitoring them.
- Ensure compliance with all legal and regulatory pronouncements.
- Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention.
- Support International Branches and subsidiaries
D. Learning & Knowledge:
- Stay abreast of changes in Card Processing operations and policies.
- Proactively identify areas for professional development of self and undertake development activities.
- Seek out opportunities to remain current with all developments in professional field.
E. Legal, Regulatory, and Risk Framework Responsibilities:
- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
- Understand and effectively perform your role under the Three Lines of Defense principle to identify measure, monitor, manage and report risks.
- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
- Maintain appropriate knowledge to ensure full qualification to undertake the role.
- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
- Attend mandatory (internal and external) seminars as instructed by the Bank.
Education/Experience Requirements:
-Bachelor's degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study)
-At least 6 years of relevant experience, preferably within a highly rated international bank / cards operations is preferable.