• Oversee daily rental operations, ensuring seamless customer experiences from booking to return.
• Manage fleet availability and condition, coordinating maintenance and cleaning schedules to maximize utilization.
• Develop and implement strategic pricing and promotional offers to drive revenue and market share.
• Lead and motivate a team of rental agents, providing training, performance feedback, and fostering a customer-centric culture.
• Handle customer inquiries, complaints, and disputes with professionalism, aiming for swift and satisfactory resolutions.
• Ensure compliance with all company policies, local regulations, and insurance requirements.
• Analyze rental data and market trends to identify opportunities for operational improvements and business growth.
• Manage inventory of vehicles, accessories, and supplies, optimizing stock levels and controlling costs.
• Establish and maintain strong relationships with corporate clients, travel agencies, and other business partners.
• Implement and monitor safety protocols for vehicles and premises, ensuring a secure environment for staff and customers.

Desired Candidate Profile

• Possession of a Bachelor's degree in Business Administration, Hospitality, or a related field.
• A minimum of 3-5 years of progressive experience in the car rental or automotive industry.
• Proven track record in managing teams and driving operational efficiency in a customer-facing role.
• Proficiency in rental management software and standard office productivity suites (e.g., MS Office).
• Strong understanding of fleet management, vehicle maintenance, and insurance procedures.
• Exceptional interpersonal and communication skills, with fluency in English and [Specify other languages if applicable].
• Demonstrated ability to problem-solve, make sound decisions under pressure, and handle complex customer issues.
• A proactive and results-oriented individual with a passion for customer service excellence.
• Ability to work flexible hours, including weekends and holidays, to meet business demands.
• Clean driving record and the physical ability to perform basic vehicle inspections.