Job description

Job Summary

The incumbent will be primarily responsible for providing oversight, guidance and challenge to the QNB Group Subsidiaries in all matters relating to the QNB Group Operational Risk Framework. The incumbent will be directly supporting the VP of Subsidiaries Operational Risk in working closely with the Heads of Risk/Operational Risk in each of the locations to provide oversight, guidance and challenge on the deployment of a consistent Methodology, approach and execution standards of Operational Risk Management practices.

A. Shareholder & Financial:

- Support the implementation of the New QNB Group Operational Risk Framework (policies, procedures and

standards) with the aim to improve the groups management of its operational risks

- Increase the effectiveness of management’s oversight by analyzing and reporting operational risk data.

- Ensure that policies, procedures, directives and guidelines of Group Risk Committees are promptly disseminated

to, and understood by, the concerned officers and staff in the various QNB Subsidiary units to ensure that the best

interests of the Bank are protected, Risks are mitigated, efficiency of operations are enhanced, and/or financial

losses are avoided, and for action by the units.

- Distil insights and provide clarity on the top 10 most important or material operational risks to support riskinformed decisions at the executive committee level, ensure a risk dialogue among the management team, and

enable proper risk oversight by the board

- Promote a strong control culture and general awareness of risk management across the business.

- Implements KPI’s and best practices for Subsidiary Operational Risk.

- Act within the limits of the powers delegated to the incumbent.

- Work with cross functional teams to ensure the accuracy and integrity of financial data and reporting

B. Customer (Internal & External):

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

- Support and facilitate the running of the QNB Operational Risk Committee ensuring delivery of strong papers

which address key areas of risk and ensure good levels of debate from members in our Subsidiaries.

- Regularly contribute papers and commentary to governance committees ensuring the operational risk profile is

clearly reported and understood.

- Consolidate portfolio management data/ other MIS information received from the other operational risk subfunctions.

- Produce adequate and accurate reports pertaining to operational risk and disseminate the same to the concerned

business units/ senior management for their consideration/ action.

- Stay updated with the relevant best practice pronouncements pertaining to operational risk and work towards

instilling the same within the Group’s operational risk practices.

- Develop/finalize and report on the Key Risk Indicators (KRIs) established for each of the Subsidiaries.

- Carry out appropriate on-going evaluation of all systems, processes and infrastructure, to ensure policies,

processes and standards are in place to identify, assess, measure, manage and report operational risks, including

identification of the Subsidiaries systemic operational risk.

- Escalate relevant operational risk reporting/issues as requested by the VP Subsidiaries Operational Risk to

include and comply with all internal and/or external requirements.

- Assist in the delivery of other projects as mandated by the VP of Subsidiaries.

C. Internal (Processes, Products, Regulatory):

- Possess an understanding of business processes and controls in all related operational areas.

- Possess superior knowledge on quantitative techniques to assessing, measuring and managing operational risk.

- Maintain an understanding of all pertinent regulations as well as best practices pertaining to operational risk

- Bachelor’s degree preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).

- At least 6 years of relevant experience, preferably within a highly rated international bank.