Duties and responsibilities related to the Bell Captain role:
Oversee the daily operations of the Bell Desk and Door teams, ensuring every guest receives a warm, prompt, and professional welcome.
Manage the safe and efficient handling, delivery, and secure storage of guest luggage, ensuring all items are correctly tagged and logged.
Prepare weekly duty rosters and assign daily tasks to Bell Attendants and Door Hosts to ensure adequate coverage of the hotel entrance and lobby.
Train and mentor the team on hotel brand standards, luggage handling procedures, and local area knowledge.
Coordinate all guest transportation needs, including taxi bookings, private car transfers, and the smooth flow of the valet parking driveway.
Personally handle the luggage logistics for VIP arrivals and large groups, ensuring seamless service during peak check-in/out times.
Conduct daily grooming inspections and briefings to ensure the team presents a polished image to guests.
Maintain the cleanliness, organization, and security of the Bell Desk and the luggage storage room.
Qualifications:Education: High School Diploma or equivalent; a certificate in Hospitality Management is an advantage.
Experience: Minimum of 2–3 years of experience in Bell Services or Front Office operations within a luxury hotel.
Language: Excellent command of spoken English; proficiency in a second language (e.g., Arabic) is highly desirable.
Key Attributes: Strong leadership capabilities, physical fitness to lift and move heavy luggage, and excellent guest relation skills.