Job Summary
To administer and support the patient life cycle to meet company’s objectives of profitability, patient satisfaction and stakeholder experience. To combine leadership skills with a desire to provide a positive customer experience to lead the customer success team. To organize and develop a way to measure how customers perceive the product and/or service the healthcare facility provides.
Job Responsibilities 1
- Ensure that a positive patient/visitor experience is well maintained in the area.
- Assist in planning, directing and overall coordination of Guest Relation services.
- Interact directly with patients, families, visitors and staff on a daily basis.
- Facilitate real time service recovery as it directly connects to the patient and their family.
- Coordinate and maintain staff competency in the area of bereavement and family and patient centered care.
- Serve as a bereavement resource while on duty.
- In consultation with the Director, implement an effective customer relationship management system to foster customer loyalty.
Job Responsibilities 2
- Oversee the day-to-day customer operations to ensure delightful customer experience at all stages of the customer engagement.
- Assist the Director in establishing coordination with the internal teams to deliver seamless customer service.
- Assist the Director in establishing value generating business partnerships.
- Oversee the day-to-day partner operations to ensure fruitful partner experience.
Additional Responsibilities 3 Job Knowledge & Skills • Strong Knowledge of the Healthcare industry
• Ability to analyse data in an accurate and time efficient manner
• Understanding of confidentiality and safeguarding procedures
• Excellent customer service and the ability to communicate efficiently
• Interested in skills training and development
• Good at problem solving and multi-tasking
• Professional, flexible, and positive
• Willingness to work as part of a team
• Ability to work autonomously
• Ability to work to a very high standard
• ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience Minimum 4 years of experience (required)
Experience work in healthcare facility (preferred)
Minimum 2 years in GCC (preferred)
Competencies Resilience
Quality
Agility
Leadership
Front Desk Operations L2
Relationship Management L2
Adminstrative Services L2
Root Cause Analysis & Problem Solving L2
Problem-solving L2
Education Bachelor's Degree in any related field