Job Description
The candidate will be part of a collaborative team that values innovation and customer-centric solutions. The role demands flexibility and the capacity to work efficiently in a dynamic and fast-paced environment. This job description is designed to attract candidates who are not only technically proficient but also excel in soft skills such as relationship management and customer support. It highlights the importance of proper tracking and reporting, which are key to the role's success.
Responsibilities
- Build and maintain strong relationships with partners, ensuring mutual satisfaction and alignment with business goals.
- Provide timely support in resolving customer issues, aiming for first-contact resolution whenever possible.
- Implement effective tracking systems for work progress and generate detailed reports for internal and external stakeholders.
- Contribute to the smooth functioning of back office operations through meticulous management and support.
- Proven experience in back office support, with a preference for candidates with experience in the fintech industry.
- Demonstrated ability to manage partner relationships and customer service.
- Strong analytical skills and proficiency in reporting and data management tools.
- Excellent interpersonal skills and the ability to foster positive partnerships.
- Adept at quickly identifying and resolving issues to maintain high levels of customer satisfaction.
- Methodical and systematic in tracking and reporting tasks, with a keen eye for detail.
- Ability to prioritize and manage workloads effectively under tight deadlines.
Qualifications
- Bachelor’s degree is preffered in Marketing or similar,
- Proven experience in sales account management
- Excellent customer service and sales support skills
- Excellent communication and interpersonal skills
- Strong organizational and problem-solving skills
- Able to work independently and as part of a team
- Proficient in Microsoft Office