Key Accountabilities

•    Execute deals for and on customers’ behalf properly in a timely manner, and as per customer’s instructions.

•   Work towards ensuring customer satisfaction, assist in solving customers complain (if any) & ensure apply resolution for it.

•   Manage the daily interaction with customers & any matters related to updating files/records for any missing or expired documents (ID, CR.etc)

•   Influence customer perceptions of the company’s service levels. Promotion of electronic & self-service channels by educating the customers.

•   Follow external delivery standards agreed by higher level Management. 

•   Meeting delivery standards, ensure compliances with the SOP and take corrective action.

•   Assist Head of Brokers in identifying process improvement opportunities & sales activities.

•   Assist in performing analysis, identify trends and make recommendations.

•   Communicate with external parties outside the company as and when needed.

•   Maintain effective work relationships with customers.

•   Meet revenue targets and or engaged in activities that have direct financial revenue or loss implications for the company or customer.

•   Carry out brokerage transactions in an efficient and effective manner.

•   Ensure that activities are in compliance with QFMA, QCSD and QE rules and regulations.

Ensure confidentiality and client secrecy of trading plans

Skills

Requirements

Required Qualifications:

Graduate with relevant certification

Required Experience:

3-4 years of experience in brokerage field

Key Interactions

external

Competencies

• Account Management
• Budgets/Cost Control
• Customer Focus
• Customer Service
• Global Perspective
• Job Knowledge
• Meeting Management
• Negotiation Skills
• Organizational Savvy
• Product Knowledge
• Project Management
• Risk Management
• Sales Goals
• Sales Organization
• Sales Skills
• Sales Team Support
• Territory Management
• Work Environment/Safety

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Accuracy and attention to detail
• Arabic speaking preferred
• Awareness of local cultural and social factors, and labour law provisions
• Bilingual (Arabic & English)
• Bilingual language skills in English and Arabic
• Knowledge of various aspects government requirements and processes of visas, work permits, medical clearance etc
• Numerical skills
• Proficiency in oral and written English & Arabic (Preferred).
• Proficiency in written and spoken English
• Risk Management
• Thorough knowledge and understanding of Local Labor Laws regarding Qatarization
• Time Management skills

Education

• Bachelor degree or equivalent