Technical Service Delivery Manager- Qatar

lxbfYeaa - Qatar - Doha

We are looking for a Technical Service Delivery Manager (infra and network experience) with a service management experience to be part of our Qatar Team.

Total years of experience between 8 to 10 years.

Nationality: Arabic preferred.

Package: Between 20,000- 25,000 QR depending on experience can go above budget depending on experience and qualification.


Accountabilities:

  • Handle and Responsible for IT Infrastructure related to assigned project/client.
  • Analyze Infrastructure Project requirements for clients and established a service network
  • Lead project team for client services for hardware and desktop support.
  • Responsible for Infrastructure Team for new business setups and Service Mgt.
  • Manage IT Support services through structured Service Mgt. strategies.
  • Audit and monitor the Network Links as per SLAs.
  • Planned , Designed and implemented Disaster Recovery Centre.


Qualifications:

  • Proven Experience in Service Delivery Domain managing large teams.
  • Proven experience in Service Delivery Domain managing large teams (At least one large projects )– Infrastructure – Active Directory – Exchange – Cisco.
  • Excellent Customer Service and Customer Satisfaction skills.
  • Well driven experience at OLA’S – SLA’S- Project Budgeting / Planning.


Required certifications are:

  • ITIL expert or ITIL MP.
  • PMP minimum.
  • Azure certified.
  • At least one MCSE (any MCSE 2003,MCITP,MCSE 2012…).
  • Preferred to have a CCNP minimum.
  • Preferred to have CISM.
  • Bachelor of computer science or similar.
Post date: 18 August 2024
Publisher: LinkedIn
Post date: 18 August 2024
Publisher: LinkedIn