Customer Service Agent

lxbfYeaa - Qatar - Qatar

Main responsibilities:

Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings. 

Key job responsibilities to include:

-   Attend to all tenant requests personally or through the phone

-   Build sustainable relationships and trust with customer through open and engaged communication model

-   Well presented in terms of manners, dress, turnout and client attitude. 

-   Identify and assess client needs holistically at point of contact & deliver delightful experiences

-   Collect customer feedback on the quality of services 

-   Inputing all tenant requests into Propco for proper action by concerned department.

-   Generate leasing leads at point of contact based on assessment of client needs. 

-   Provide accurate, valid and complete information by using the right tools & process

-   Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

-   Follow communication procedures, guidelines and policies

-   Tracking customer experiences across online and offline channels.

-   Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.

-   Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.

-   Documenting processes and logging technical issues, as well as customer compliments and complaints

-   Identifying customer needs and taking proactive steps to maintain positive experiences.

-   Thinking of ways to show appreciation for loyal clients and improving overall brand experience

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Skills

  • Previous association with a company in the role of a customer service executive or representative.
  • Familiarity with CRM systems and practices.
  • Good listening skills with fluent communication to address all concerns and doubts of the customers.
  • Excellent communication and presentation skills.
  • A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
  • Excellent computer skills.
Post date: 7 August 2024
Publisher: Bayt
Post date: 7 August 2024
Publisher: Bayt