• Communicate with current and potential clients via telephone, email, online chat, or social media.
• Listen attentively to questions and concerns and respond promptly with a resolution according to company guidelines.
• Always maintain a courteous and calm manner to de-escalate stressful situations.
• Document personal information to create, update, or adjust customer accounts.
• Prepare call-related information for purposes of auditing and reporting.
• Provide and respond to feedback about any aspect of the job or its duties.
• Suggest products and services to clients based on their requests and needs.
• Answer inbound calls or generate outbound calls, in some cases cold calling to follow up on orders
• 4 to 5 years of experience as a customer service agent in a Real Estate Company.
• Locally available in Qatar with a valid QID
• Bilingual (Arabic & English ).
• Excellent Communication Skills
• Problem Solving Skills
• Proficiency in Microsoft Office