• Interacting with customers and informing them about the services offered through spiels via calls, email and in person with walk-in clients.
• Exhibiting courtesy, empathy, and respect in all customer interactions.
• Provide feedback on company policies and procedures to the clients. Ensure clear communication and alignment on goals and expectations.
• Creating a reliable and trustworthy relationship by being honest and transparent on the company’s policies.
• Daily follow-up calls to clients with the objective to strengthen our retention initiatives.
• Addressing and solving client problems quickly and effectively by coordinating with counsellors or instructors in charge.
• Gather feedback during these interactions, documents for reference and present reports based on this.
• Tailoring interactions to meet the specific needs and preferences of each customer to continuously improving the quality of service to exceed customer expectations.
• Compile and deliver timely reports.
• Propose new streamline processes to provide timely and effective service to clients.

Skills

• Bachelor’s Degree from a recognised university or institute (from Customer Service Roles like hospitality, public relations, media, commerce or any equivalent field)
• Customer Service Associates with experience are eligible to apply for this role.
• Minimum 4 years of experience in a similar role (customer facing or client servicing roles preferred.)
• Skilled professional with a decent understanding of solving customer problems to offer appropriate solutions.
• Adapt in using customer relationship management software to offer the best client services.
• Good listening skills with fluent communication to address all concerns and doubts of the customers.
• Commendable presentation skills to convey important points to the audience effectively.
• Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
• Well-versed in handling digital tools and modern computer hardware.
• Female candidate is a priority for this position.
• Excellent communication in English (oral and written).
• Should possess a pleasing personality.
• Self-starter
• Quick Learner
• Experienced working in a multi-cultural environment.
• Open to take up new challenges.
• Demonstrating understanding and compassion for the customer's situation