Job description

Job Responsibilities

* Greet customers in a professional and friendly manner, actively listening to their needs and inquirie
* Provide expert advice and guidance to customers regarding automotive parts, including compatibility, features, and benefits.
* Assist customers in identifying and locating the correct parts, utilizing catalogs, computer systems, and other available resources.
* Build strong relationships with customers, establishing trust and ensuring customer satisfaction throughout the purchasing process.
* Recommend additional products or accessories that complement the customer's purchase and meet their requirements.
* Collaborate with the Parts Department team to ensure efficient and timely order fulfillment, coordinating with the warehouse and suppliers as needed.
* Process parts orders accurately and efficiently, utilizing the appropriate sales and inventory management systems.
* Maintain up-to-date knowledge of the parts inventory, including new products, promotions, and pricing.
* Proactively reach out to customers regarding new products, promotions, and upcoming events to drive sales and customer engagement.
* Meet or exceed sales targets and objectives set by the Parts Department Manager.
* Follow up with customers post-purchase to ensure satisfaction, address any concerns, and foster long-term relationships.
* Resolve customer complaints or issues in a professional and timely manner, escalating to the Parts Department Manager when necessary.
* Stay updated on industry trends, market conditions, and competitors' offerings to provide informed recommendations to customers.
* Collaborate with the marketing team to develop and implement sales and promotional strategies for the Parts Department.
* Maintain accurate and organized customer records, including contact information, purchase history, and preferences.
* Adhere to all company policies, procedures, and ethical standards.
* Continuously enhance product knowledge and sales skills through training and professional development opportunities.
* Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

* Bachelors degree
* High School Diploma, Bachelors degree preferred

Skills

* Ability to provide exceptional customer service.
* Ability to upsell and cross-sell related parts and accessories.
* Basic computer skills (email, word processing, spreadsheet software)
* Excellent communication and interpersonal skills.
* Experience with handling customer complaints and resolving issues.
* Familiarity with automotive cataloguing systems.
* Proficiency in inventory management software, CRM software, and point-of-sale systems.
* Proficient in conducting product demonstrations and explaining features.
* Strong product knowledge of automotive parts and accessories.

Experience

Minimum 2 years relevant experience
Education

High School