About the Role: We are seeking an experienced E-Invoicing Registration & Onboarding Specialist to support the operational rollout of our e-invoicing system. This role will manage taxpayer registration and onboarding activities, ensuring alignment with business processes and the Dhareeba taxpayer filing platform. You will act as a key business interface between taxpayers, policy, operations, and technical teams to facilitate smooth onboarding and exceptional taxpayer experience. Key Responsibilities:Registration Operations & Case Handling Process and validate e-invoicing registration and onboarding requests, ensuring accuracy, completeness, and compliance. Collaborate with internal teams to resolve registration issues and support timely taxpayer activation. Prepare case summaries and documentation for complex or escalated cases. Taxpayer Register & Data Accuracy Maintain and update registration records, ensuring consistency with the Dhareeba platform. Identify data gaps or mismatches and coordinate corrective actions. Apply approved data standards and maintain accurate, auditable documentation. Procedures & Guidance Implement and refine registration procedures, checklists, and templates. Provide operational feedback to improve registration workflows and taxpayer experience. Support team knowledge sharing and readiness initiatives. Performance & Reporting Monitor KPIs such as processing timelines, activation progress, and case volumes. Prepare performance summaries and onboarding status updates for management. Identify opportunities to improve operational efficiency and clarity. Coordination & Taxpayer Communication Serve as a coordination point between taxpayers and internal teams on registration matters. Assist in preparing taxpayer-facing guidance, FAQs, and communications aligned with Dhareeba filing processes. Preferred Qualifications & Experience:Bachelor’s degree in Law, Taxation, Accounting, Economics, Information Systems, or related field. Master’s degree or professional certification is an advantage.9+ years of experience in taxpayer registration, onboarding, or similar operations in government/public-sector environments. Strong understanding of registration procedures, data management, and taxpayer service practices. Technical & Other Skills:Proficiency in application review, data updating, and registration process management. Strong organizational, analytical, and coordination skills. Excellent written and verbal communication, with high attention to accuracy and service standards. Minimum Qualifications & Experience:BSc: 9+ years | MSc: 8+ years | PhD: 5+ years Why Join Us: