JOB TITLE - Customer Service Professional – Philippines

DEPARTMENT - Moving & Relocations

KEY RESPONSIBILITIES

• Answer inbound & outbound customer calls and enquiries
• Arrange shipments as per customers’ requirements
• Control assigned shipments and provide necessary updates to customers
• Identify business opportunities by identifying prospects, researching and analyzing cargo options
• Actively contribute to marketing campaigns on social media and other channels
• Maintain relationships with clients by providing support, information and positive customer service experience
• Identify and communicate potential service improvements or new services to direct superior by considering current industry trends and market activities
• Prepare reports by collecting, analyzing, and summarizing customer and product information
• Maintain quality service by establishing and enforcing organization standards
• Contributes to team effort by accomplishing related results as needed.
• Day to day co-ordination with cargo collection staff and various shipping & airline companies
• Complete all tasks assigned as per deadline for each working day
• Work along with direct superior to achieve best customer experience
• Update status in the system on a daily basis as per training provided
• Maintain a polite & calm conversation with customers during telephone calls

QUALIFICATION AND WORK EXPERIENCE

• High School diploma or higher
• Strong communication skills
• Previous experience of at least 1 year from a freight forwarding role is necessary
• Good knowledge of air, ocean and road products
• Knowledge of English language is necessary (Arabic is an advantage)
• Knowledge of Pilipino language is necessary
• Experience with personal effect shipments is an advantage
• Strong dispute and complaint resolution abilities
• Flexibility on working time