YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
- Ensure that a high level of professional rapport is developed and maintained with all customers
- Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
- Maintain a regular call cycle to existing DHL Customers to build strong, multi level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
- Probe, question and understand completely the customers needs and requirements to understand where DHL’s service offering can add value to the customers business
- Identify potential and negotiate and persuade accordingly existing customers to maximise their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.