Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.

Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 96 years, we have served as trusted advisors for clients. Deloitte’s presence in the region has contributed to the advancement and growth of the professional services industry in the region.

We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world (2022), the Great Place to Work® and Best Workplaces™ in the UAE (2022), the Great Place to Work® and Best Workplaces™ in the KSA (2022), and "World’s Most Attractive Employers" (2022). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.

Audit & Assurance | CRM Coordinator - Associate

Skills

Deloitte Middle East is looking for an energetic self-starter with outstanding organization skills based in Jordan. During your tenure as a CRM Coordinator at Deloitte, you will support one of the largest companies in the region. You will also demonstrate and develop your capabilities in the following areas:

• Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request.
• Perform day-to-day CRM related activities, including but not limited to verifying, classifying, computing, posting and recording clients.
• Handle the maintenance of CRM contact data records for the organization and continuously look for improvement to increase the functionality and accuracy of the data held within it to meet the business requirements.
• Ensure all customer data is complete, accurate, up-to-date, consistent and compliant, and managing data cleansing activities where required.
• Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM.
• Ensure an unremitting data integrity in line with the defined standard procedures and company best practices.
• Maintain confidentiality of all internal information including but not limited to the company's and those of clients.
• Provide support and CRM training to staff on an ongoing basis to best utilize the system while implementing "how to" guides along with troubleshooting user issues and interfacing with support as required.
• Manage and prioritize own workload while working on own initiative and self‐sufficiency uninterruptedly.
• Handle the management and development of CRM data to improve the functionality and accuracy of Microsoft Dynamics CRM/Sales Force
• Audit transformation and cluster coordination on various audit transformation and quality related projects
• Organizing and facilitating project meetings for Qatar and across the cluster – zoom and Microsoft teams.
• Coordinating with audit resourcing, CRM team and other service lines to facilitate MDM projects and head office reporting on various projects.
• Coordinating and facilitating PD brainstorming session and monitor action.
• Various database and excel reporting to head office.
• Involved in organizing and monitoring progress on audit and assurance targets and keys accounts.
  
  

Leadership Capabilities

• Builds own understanding of our purpose and values; explores opportunities for impact.
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.
• Understands expectations and demonstrates personal accountability for keeping performance on track.
• Actively focuses on developing effective communication and relationship-building skills.
• Understands how their daily work contributes to the priorities of the team and the business.
  
  

Qualifications

• Bachelor/master’s degree.
• Proficiency in IT/Office Systems skills (particularly Microsoft Office applications)
• 0 to 1 years of proven professional experience in the field
• Proven experience of Microsoft Dynamics CRM/Sales Force from a user‐interface perspective
• Proven experience with data visualization tool (i.e.: Power BI) and utilization of databases / cloud system
• Able to work effectively with stakeholders in a matrix and multi-cultural organization.
• Basic accounting/reporting skills
• Proficiency in the English language is required.
• Arabic language skills are an advantage.
• Good and confident communicator who can interact with senior leadership.
• Proficiency (advanced) with Excel and PowerPoint (MS Office)