- Liaising between consultant and Patient
- Answering calls with professionalism and high quality
- Replying to queries and emails in a timely manner
- Forwarding patient’s queries to consultants and aiding patients as much as they could
- Point of intersection between patient, hospital and consultant
- Arranging consultant diary according to consultant preference
- Replying to consultant emails and queries in a timely manner
- Booking and canceling patients’ appointments
- Arranging surgery for patients
- Following up on patient’s treatment plans with no delays
- Arranging for patient scans
- Overseeing and arranging referrals for patients from consultants
- Invoicing for surgeries and services provided by the consultant
- Adding and cancelling clinics
- Settling payment with self-pay patients (pre-payments)
- Chasing appointment authorization code from insurance companies via phone
- Ensuring the LOG is available ahead of appointments
- Chasing embassies for LOGs after the appointment
- Updating subject lines and invoice logs to ensure smooth invoicing process.
- Follow operational processes to avoid mistakes, delays, and errors
- Adhere to workplace rules and codes of conduct
- Complying with the line manager in work-related tasks and instructions
Fluent English speaker is a must Previous experience in customer service is a plus ( offshore accounts)Strong Communication Skills Multitasker and Customer focused High Typing SpeedGood knowledge of M.S Office