• Own operational execution across the portfolio: inspections, handovers, move-in/move-out, defect tracking, and service coordination. Supervise and perform them when/if needed.

• Implement tenant lifecycle controls: onboarding packs, house rules enforcement, access/keys governance, and records integrity.

• Coordinate with IFM to ensure service request workflows, work order quality, and inspection closeouts meet service standards.

• Manage service charge operational support: data readiness, unit records, issue resolution, and coordination for billing accuracy.

• Control front-of-house performance and escalation handling; ensure consistent communication discipline and service recovery.

• Conduct routine property condition audits (common areas, amenities, back-of-house) and lead corrective action plans.

• Maintain incident logs and escalation reports; ensure corrective actions are tracked and closed with evidence.

• Support vendor governance through field inspections, scorecards, and quality audits; report performance issues.

• Prepare monthly operations pack: volumes, response times, recurring issues, risks, and improvement actions.

• Assume strategic accountability for additional responsibilities as may be assigned by Executive Management to safeguard asset performance, operational resilience, and service excellence standards.

• Drive cross-functional collaboration and provide leadership support across the organization to ensure seamless service delivery, regulatory compliance, and long-term portfolio value enhancement.

• Demonstrate forward-thinking leadership by anticipating market trends, regulatory shifts, and operational gaps; proactively develop and present strategic improvement initiatives that elevate community positioning and stakeholder satisfaction.

Desired Candidate Profile

• Bachelor’s degree in Property Management, Business, or related discipline.

• 5–8 years of experience in premium residential property operations; exposure to master communities is an advantage.

• Strong grasp of inspections, handover standards, service coordination, and governance documentation.

• Relevant certifications, such as Certified Property Manager (CPM) or Accredited Residential Manager (ARM), to enhance industry credibility will be an advantage.