Job Summary We are seeking an experienced Senior AMU (Account Maintenance Unit) Manager to lead the Account Maintenance Unit within a leading financial institution in Qatar. The successful candidate will be responsible for managing end-to-end customer account lifecycle operations, including account opening, maintenance, amendments, closures, customer information management, and regulatory compliance. The ideal candidate will possess extensive experience in Banking Operations, Core Banking Systems, KYC/AML compliance, account maintenance, and operational risk management, with a proven track record of leading high-performing banking operations teams. Experience supporting core banking transformation initiatives and process optimization will be a significant advantage. Key Responsibilities1. Account Maintenance Operations Lead and manage the Account Maintenance Unit (AMU) ensuring efficient day-to-day operations. Oversee end-to-end customer account lifecycle activities, including account opening, maintenance, amendments, closures, and customer profile updates. Ensure timely processing of customer requests in accordance with service level agreements (SLAs). Maintain data integrity and accuracy across core banking systems. Ensure proper documentation and record management for all account-related activities.2. Core Banking Operations Manage customer account maintenance activities within Core Banking Systems. Support Retail, Corporate, SME, and Private Banking account operations. Coordinate account maintenance activities across multiple banking products. Support core banking upgrades, system enhancements, and digital transformation initiatives. Collaborate with technology teams during implementation and testing of banking system enhancements.3. Regulatory Compliance & Risk Management Ensure compliance with KYC (Know Your Customer), AML (Anti-Money Laundering), FATCA, CRS, and local regulatory requirements. Ensure adherence to Central Bank regulations and internal banking policies. Identify and mitigate operational risks within account maintenance processes. Support internal and external audits by ensuring complete and accurate documentation. Implement corrective and preventive actions for audit observations.4. Customer Information Management Maintain Customer Information Files (CIF) and customer master records. Manage customer profile updates, account amendments, mandates, authorized signatories, and account restrictions. Ensure customer data quality and compliance with regulatory standards. Support customer due diligence (CDD) and enhanced due diligence (EDD) activities.5. Leadership & Team Management Lead, mentor, and develop the AMU team. Allocate workloads and monitor team performance. Establish performance objectives and conduct regular performance reviews. Promote continuous learning and operational excellence. Foster a collaborative and customer-focused work environment.6. Process Improvement & Operational Excellence Review and optimize account maintenance processes. Identify opportunities for automation and workflow improvements. Implement best practices to improve operational efficiency. Develop and monitor KPIs and operational dashboards. Drive continuous improvement initiatives across banking operations.7. Stakeholder Management Collaborate with Retail Banking, Corporate Banking, Compliance, Risk, Operations, IT, and Customer Service teams. Coordinate with external auditors, regulators, and vendors as required. Provide operational updates and management reports to senior leadership. Support cross-functional banking transformation initiatives.8. Reporting & Governance Prepare operational reports, MIS, and KPI dashboards. Monitor service levels and operational performance. Report operational risks, incidents, and compliance issues. Ensure governance standards are maintained across all AMU activities. Required Qualifications Education Bachelor's Degree in one of the following:Business Administration Banking & Finance Commerce Accounting Economics Information Technology Computer Science Management Or a related discipline Required Experience Minimum 15+ years of experience in Banking Operations. Proven experience managing an Account Maintenance Unit (AMU) or similar banking operations function. Strong experience in customer account lifecycle management. Hands-on experience with Core Banking Systems. Experience in Retail and Corporate Banking Operations. Experience leading large operational teams. Experience supporting banking transformation or core banking migration projects is preferred.