Job description

Function:

As a Host/Hostess, you present a positive first impression of the restaurant’s friendliness, excellent service and high standards to all our guests. It is imperative that as a host/hostess you need to be presentable, elegant and professional

Primary Duties & responsibilities include but not limited to:

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to their seats; present menu

• Inform guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

• Tend to special guest needs and requests

• Observant to guests' needs throughout dining experience to ensure they receive high quality service

• Maintain guest relations by ensuring guests are comfortable all the way through to the farewell stage

• Answer incoming calls to the restaurant and provide appropriate service

• Manage the flow of Guests, provide accurate wait times to waiting list guest

• Assist service staff by setting, clearing tables and manage seating

• Contribute to team effort by accomplishing related results as needed

• Maintain a clean and orderly reception area and manages stationary and menus

• Any other tasks as assigned by the manager

Skills

Skills:

• Ability to take and follow instructions both written and verbal

• Basic assessment and math skills

• Strong interpersonal and communication skills

• Polished and presentable

• Excellent Customer Service and People Skills

• Professional with High Energy

• Eye for detail, Thoroughness and able to Multitask

Qualifications:

• Minimum high school education required; higher degree preferable

• Prior restaurant experience is preferred but not necessary

• Read, write, and speak English fluently

• Strong computer knowledge, well versed in windows, internet explorer and word

• Knowledge of restaurant reservation systems and MICROS would be an advantage