The IT Specialist is responsible for providing technical expertise, maintaining IT systems, and ensuring reliable, secure, and efficient technology operations. This role focuses on hands-on technical support, system administration, and implementation of IT solutions to support business needs.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

Technical Support & Operations

• Provide Level 2 / Level 3 technical support for hardware, software, and network issues.


• Diagnose and resolve complex IT incidents and problems.


• Monitor system performance and ensure system availability.


• Maintain system documentation, configurations, and procedures.

Infrastructure & Systems Management

• Support servers, networks, storage, and cloud services


• Manage user accounts, access rights, and permissions (Active Directory / Azure AD)


• Assist with system patching, upgrades, and deployments


• Ensure backup, recovery, and data protection processes are followed

Cybersecurity & Compliance

• Implement and monitor cybersecurity controls (antivirus, EDR, firewall rules)


• Support vulnerability management and remediation


• Enforce security policies, password standards, and access controls


• Assist in security incident response and investigation

Applications & Tools Support

• Support enterprise applications (ERP, CRM, POS, HR systems, Microsoft 365)


• Troubleshoot application issues and coordinate with vendors


• Assist with system integrations and automation tasks

Project & Improvement Support

• Participate in IT projects, migrations, and technology rollouts


• Identify opportunities for system improvements and efficiency gains


• Assist with testing, documentation, and user training

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.


• Relevant technical diploma acceptable with strong experience.


• 3–6 years of hands-on IT experience.


• Experience supporting enterprise IT environments.


• Exposure to both infrastructure and end-user support.


• Windows / Linux server administration.


• Networking (LAN, WAN, Wi-Fi, TCP/IP).


• Active Directory / Azure AD.


• Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).


• Backup and recovery solutions.


• Basic cloud platforms (Azure / AWS).


• Microsoft Certified (Azure, M365)


• ITIL Foundation