Job description: We are looking for an experienced Service Manager to oversee and manage the end-to-end service functions of our organization. The ideal candidate will have a strong background in customer service operations, service team supervision, spare parts coordination, and process improvement — ensuring excellent service delivery and client satisfaction in a B2B environment. Key Responsibilities Service Management -Manage day-to-day operations of the service department, ensuring smooth workflow and timely resolution of service requests. -Supervise and motivate service teams; conduct performance reviews and identify training needs. -Handle escalated customer issues and ensure effective complaint resolution within defined turnaround times. -Develop and implement service policies, processes, and KPIs to improve efficiency and quality. -Monitor customer satisfaction levels and take proactive measures to enhance service delivery. -Coordinate with sales, logistics, and technical teams for seamless operations. -Ensure service documentation, reports, and records are maintained accurately. Spare Parts & Inventory Support -Oversee planning and coordination for spare parts availability to support service operations. -Work closely with suppliers and stores teams to maintain optimal spare stock levels. -Implement standard procedures for storage, tracking, and usage of spare parts. -Identify and manage non-moving or obsolete stock effectively. Performance & Reporting -Prepare and review service performance reports (KPIs, productivity, complaint analysis, etc.). -Analyze operational data to identify trends and improvement opportunities. -Present key findings and recommendations to management for strategic decisions.

Qualifications -Bachelor’s degree in Business Administration, Engineering, or a related field. -Minimum 7–10 years of experience in service operations, after-sales management, or customer service management in a B2B setup. -Experience in managing service centers or technical support functions (preferably in GCC). -Strong communication, analytical, and leadership skills. -Proficiency in ERP/service management systems. -Valid Qatar or GCC Driving License preferred. Key Skills -Service Operations Management -Customer Complaint Handling & Resolution -Spare Parts & Inventory Coordination -Team Leadership & Staff Training -KPI Monitoring & Process Improvement -Data Analysis & Decision Making -Communication & Interdepartmental Coordination Preferred Industries -Facility Management -Home Appliances / Electronics Services -Technical Services / Maintenance -Industrial Equipment / B2B Solutions