• Test and evaluate existing network systems.
• Perform regular maintenance to ensure that networks operate correctly.
• Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems.
• Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status).
• Solve technical problems quickly and effectively.
• Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems.
• Work well in high-pressure situations (e.g., computer or system shutdowns).
• Make decisions quickly, often with limited information.

Train users how to use new hardware, software; use new features of existing software; etc.

Skills

• Excellent interpersonal skills, demonstrated in the ability to effectively serve staff and develop strong working relations.
• Demonstrate positive attitude and be open – minded and mature.
• Able to work individually without direct supervision and as a dedicated member of a technical team whenever required.
• Possess sound judgment.
• Understand complex operations from a broad perspective.
• Ability to work in a team environment