Job Overview:

The Support Engineer will work in support team in ensuring the smooth operation, support, and maintenance of the Fuel Retail System across 120+ fuel stations and the Head Office. This includes overseeing system support for Back Office Systems, Point of Sale (POS) terminals, bank terminals, and Card Management Systems, and all other relevant systems The role requires hands-on expertise in infrastructure management and experience in leading a team in a technical environment.

Key Responsibilities:

System & Infrastructure Support:

• Provide support for MS SQL Server-based systems (Head Office, Back Office, POS).
• Manage the support of Card Management System.
• Troubleshoot, diagnose, and resolve all application, user and system issues.
• Ensure high performance of Retail systems across Head Office and all sites

User & Client Support:

• Liaise with users at Head Office and fuel stations to resolve technical issues.
• Provide training and guidance to users on system functionalities as required.
• Work closely with vendors and external support teams for any third-party system issues.

Skills

Required Skills & Qualifications:



Technical Expertise:

• background in infrastructure support (networking, servers, storage, cloud, security).
• Proficiency in managing and supporting MS SQL Server environments.
• Familiarity with POS systems, bank terminals, etc.
• Knowledge of networking protocols, firewalls, VPNs, and other network management tools.
• Experience of Implement, test, configure, troubleshooting and supporting application.
• Experience in Providing first point of contact, provide technical support to end-user as per IT related issues
• Experience in Writing queries and manage MS SQL and writing scripts.
• Good understanding of Web Services, API and IP based protocols

Experience:

• Minimum 3+ years of experience in IT support roles.
• Experience working with retail systems or similar environments with distributed sites.

Personal Attributes:

• Strong leadership qualities with the ability to motivate and develop a high-performing support team.
• Able to manage high-pressure situations and lead incident responses.
• Self-motivated, detail-oriented, and able to work independently when required.

Other Requirements:

• Has a valid QATAR residence.
• Has a Qatar driving license and vehicle.

Other Considerations:

• Willingness to travel to fuel stations as needed.
• Ability to work in an on-call rotation, if necessary, to provide after-hours support.