Position Summary

The position is responsible for supporting the implementation, maintenance, design, upgrade, and ongoing management and security of the network across the college. 

Job Responsibilities

• Designs, Implements, and maintains network traffic flow policy and configuration of routers, firewalls, IPS, VPN, DNS/DHCP, Switches (core, distribution, access), wireless, voice, and other information systems and network devices.
• Assists in analyzing and diagnosing all network and voice failures, packet captures, and reading debug logs, glitches, and malfunctions.
• Ensures continuous enhancements to guarantee efficient resource utilization and agreed response times to end-users.
• Supports the maintenance, operation, and upgrade of all networks, security, and voice infrastructure on campus and home office setup and ensures timely backup of the configurations.
• Security hardening of the network, security, and voice appliances for the maximum availability and integrity of the network resources.
• Ensures all system vulnerabilities, alerts, and security logs messages from security and networking equipment are monitored and appropriate actions are taken.
• Assists in maintaining compliance with cybersecurity practices and policies.
• Provides end-user and client support for network and voice-related requests and provides meaningful and timely updates to clients on the ticketing system.
• Handles operational issues independently and maintains SLEs.
• Liaises with vendors, suppliers, and IT teams (WCM-Q, WCM-NY, CU-Ithaca) to resolve security, network, and voice faults or upgrades.
• Creates and maintains documents related to projects, change management, hardware installation and configuration, upgrades, fault diagnostics, preventive maintenance, and resolutions.
• Performs other related duties as assigned.

Skills

Education

• Bachelor's Degree

Experience

Bachelor’s Degree in Computer Science, Information Technology, or related field.

7 - 8 years of hands-on experience in maintenance, operation, troubleshooting, designing, implementation, and management of Voice, LAN, WLAN, and WAN in a multi-campus organization, including at least 2 years of project management experience on the networking side.

Must be professionally certified CCNA or CCNP.

Other certifications such as CCIE, CISSP or CompTIA Network+ are preferred.

Knowledge, Skills and Abilities

• Demonstrated experience in- a)Communication protocols including TCP/IP, SMTP/POP3, HTTPS, and AppleTalk; b)Ethernet, ISDN, and DSL topologies; c)Routing protocols such as IGRP, EIGRP, RIP, BGP; d)MAC OS, UNIX, Windows, CISCO, and Juniper operating systems.
• Thorough understanding of - a) IP tunnelling protocols, including IPSec and SSL; b) Wireless networking protocols vulnerability, running packet captures and reading debug logs, and standards; c) remote access and VPN technologies.
• Basic understanding of cloud-related technologies (AWS, Azure)
• Familiar with security standards, compliances, and best practices.
• Ability to maintain multi-homed internet environments.
• Advanced problem-solving and organization skills with an ability to prioritize in a challenging environment.
• Good written and verbal communication skills, with the ability to describe technical solutions that the end-user can understand.
• Diligent with an ability to multi-task within demanding timeframes.