We are looking for Ivanti Neurons ITSM/ITAM Administrator for our Qatar operations with the following terms & conditions.

Position Overview: To manage and optimize our Ivanti IT Service Management platform. This role requires a dynamic problem solver who will serve as a Subject Matter Expert (SME) in system configurations, customizations, and integrations to enhance IT service delivery.

Key Responsibilities:

• Platform Management: Design, configure, and maintain the Ivanti Neurons ITSM/ITAM platform to support IT service management processes.
• Customization: Customize and configure modules including Incident, Request Offering, Problem, Change, Service Catalogue, and Asset Management.
• Workflow Development: Develop and implement workflows, forms, templates, and business reporting according to organizational requirements.
• Integration Management: Manage integrations with other IT systems and tools, ensuring seamless connectivity with monitoring systems, automation tools, and asset management databases.
• Data Integrity: Ensure data accuracy and integrity within the Ivanti Neurons ITSM system.
• User Administration: Administer user access, roles, and permissions within the platform.
• Performance Monitoring: Monitor system performance, troubleshoot issues, and conduct application release testing and upgrades.
• Optimization Solutions: Implement solutions to enhance the platform’s performance and reliability across the business.
• Collaboration: Work with IT teams to identify and implement opportunities for process improvement and automation.
• Training & Support: Provide training and support to end-users to ensure effective use of the Ivanti Neurons ITSM platform.
• Documentation: Develop and maintain user guides and standard operating procedures (SOPs).
• ITIL Alignment: Align ITSM processes with ITIL best practices and conduct regular reviews for enhancements.

Experience Required:

• Proven experience in a Service Operations environment within a corporate enterprise organization.
• High-level experience with Ivanti ITSM/ITAM modules.
• Familiarity with SQL connectors and reporting is a plus but not essential.

Essential Skills:

• Platform Proficiency: Hands-on experience with Ivanti ITSM platform administration in large enterprise environments.
• Technical Skills: Understanding of SQL, scripting, and workflow automation.
• Analytical Ability: Strong data analysis skills for assessing system performance and process efficiency.
• Problem-Solving: Ability to analyze and resolve complex technical issues.

Behavioral Competencies:

• Proven track record of delivering process efficiencies and improvements.
• Strong ability to build and maintain relationships with local and remote teams.
• Demonstrated ownership and accountability for products and services.
• Effective planning, prioritization, and teamwork skills.
• Understanding of ITIL Fundamentals.
• Willingness to engage with and work across diverse technologies.

Skills

1. Ivanti ITSM/ITAM Platform Administration

• Hands-on experience configuring and managing Ivanti ITSM (Service Management) and ITAM (Asset Management) modules.
• Expertise in customizing core modules such as Incident Management, Request Offering, Problem Management, Change Management, Service Catalogue, and Asset Management.

1. Workflow Automation & Configuration

• Ability to create and modify workflows, forms, templates, and automated processes to streamline IT service operations.
• Proficiency in Ivanti’s workflow engine and business rule creation for automation.

1. SQL & Reporting

• Strong knowledge of SQL for querying databases, creating custom reports, and performing data analysis.
• Ability to work with SQL connectors for integration purposes and generate business intelligence reports from Ivanti data.

1. Scripting & Programming

• Proficiency in scripting languages like JavaScript, PowerShell, or Python for customization, automation, and integrations within Ivanti.
• Experience with Ivanti's scripting tools for custom functionality.

1. System Integration & API Management

• Experience with integrating Ivanti ITSM with other IT systems, tools, and databases (e.g., monitoring systems, automation tools, CMDBs, etc.).
• Knowledge of RESTful APIs, web services, and integration patterns for connecting Ivanti with external systems.

1. Data Management & Integrity

• Experience managing data integrity within the Ivanti platform.
• Ability to perform data migrations, reconciliations, and ensure data consistency across integrated systems.

1. Platform Performance Monitoring & Troubleshooting

• Proficiency in monitoring Ivanti platform performance and identifying issues.
• Strong problem-solving skills for troubleshooting platform issues, system errors, and performance bottlenecks.

1. Application Testing & Release Management

• Experience with application release testing to ensure new updates or customizations do not impact system functionality.
• Ability to manage upgrades and ensure minimal downtime.

1. User Access Control & Security

• Expertise in role-based access control (RBAC) and administering user roles and permissions within Ivanti to ensure secure access and operational compliance.

1. Configuration Management

• Experience in managing configuration items (CIs) in Ivanti’s Configuration Management Database (CMDB).
• Understanding of asset lifecycle management (tracking and managing IT assets, software, and hardware).

1. ITIL Framework Knowledge

• Strong understanding of the ITIL framework and best practices, particularly as it applies to Incident Management, Problem Management, Change Management, and Service Catalog Management.

1. Cloud Computing & Virtualization

• Familiarity with cloud-based environments (e.g., AWS, Azure, Google Cloud) and how Ivanti integrates with these platforms.
• Understanding of virtualization technologies like VMware or Hyper-V, especially as it relates to asset and service management.

1. ServiceNow Integration (Optional)

• Knowledge of integration capabilities between Ivanti and other platforms like ServiceNow, for organizations using both or migrating between platforms.

1. Reporting & Business Intelligence Tools

• Experience with reporting tools like Power BI, Tableau, or Ivanti’s own reporting tools for custom dashboards and performance reports.