The Talent & People Experience Manager will be responsible for developing and implementing strategies to enhance the overall employee experience. This role will focus on talent development, employee relations, employee engagement, performance management, and the onboarding and offboarding processes. The ideal candidate will have a passion for people, a strategic mindset, and the ability to drive positive change within the organization.

Accountability & Responsibilities of Role:

Talent Development:

• Design and implement comprehensive talent development programs, including training, mentorship, and career progression plans, to foster employee growth and ensure a robust pipeline of future leaders.
• Evaluate the effectiveness of training / development programs and make improvements as needed.

Employee Engagement

• Design and implement initiatives to enhance employee engagement and promote a culture of inclusivity, recognition, high performance and continuous improvement amongst employees.
• Conduct regular surveys and feedback sessions to gauge employee sentiment and develop comprehensive action plans to address feedback received.

Employee Events

Working with colleagues in the Marketing team, plan and coordinate an agreed schedule of employee events and activities throughout the year to foster team building, enhance company culture, and boost employee morale.

Performance Management:

• Develop and oversee the performance management process, including company scorecard development, individual objective setting, performance reviews, and development plans.
• Provide coaching, training and support to managers and employees to ensure continuous improvement.

Employee Relations

• Provide leadership to the ER Specialist who will:
• Proactively manage and resolve employee concerns and conflicts in a fair and timely manner.
• Conduct effective, thorough, and objective investigations.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Promote a positive and inclusive workplace culture through effective communication and conflict resolution strategies.

HR Analytics

• Analyze HR metrics and trends to inform business decisions.
• Prepare and present relevant reports on HR metrics and use data to identify areas for improvement and develop action plans.

Diversity and Inclusion

• Develop and implement diversity and inclusion initiatives.
• Promote a culture of inclusion and respect within the organization.
• Monitor and report on diversity metrics and progress.

Innovate and Improve:

• Challenge existing methods and introduce innovative solutions to foster continuous improvement within the People & Culture Team and across the organization.

HR Projects:

• Lead and manage HR projects such as system implementations, policy updates, and organizational development initiatives.
• Coordinate cross-functional teams to ensure project milestones are met.
• Monitor project progress, manage risks, and ensure successful project delivery within scope, time, and budget.
• Evaluate project outcomes and implement lessons learned for continuous improvement.

Position Requirements:

• Qualifications: Bachelor’s degree in human resources, Business Administration, or related field (Master’s degree preferred).

• Work Experience: Minimum of 5 years of experience in HR, working in a role focused on talent management and/or employee experience.

• Skills:
• Excellent English communication and interpersonal skills, both written and verbal, to effectively engage candidates and stakeholders.
• Spoken & Written Arabic is a distinct advantage.
• Strong understanding of HR best practices.
• Proven ability to influence and build relationships with senior leaders.
• Proven ability to develop and implement HR strategies that align with business goals.
• Previous experience rolling out Employee Engagement Surveys.
• Experience with HR analytics and data-driven decision-making.
• Strong problem-solving and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.

Key Competencies Required:

Delivering Results & Fostering Ownership: Drive for improving business results and attaining higher levels of performance.

Team Collaboration: Exhibit strong teamwork skills by effectively collaborating with colleagues across departments to achieve common objectives and support organizational goals.

Building Customer Value: Gaining insights into internal and/or external customers’ experience. Anticipating their needs and demonstrating concern for satisfying them. Building productive customer relationships. Ensuring clear communication to customers on expectations and beyond.

Shaping Strategy: Ability to make sense of complex data, trends and dynamics on continually evolving basis, understand and anticipate the potential impact these may have, and use them to shape the direction of the business.

Driving Change: Recognizing and anticipating the need for change. Demonstrating openness, flexibility and support for change, aligning people to move in new and challenging directions. Dealing effectively with uncertainty and adapting to new situations and ways of working while staying focused, organized and positive.

Networking & Influencing Collaboratively: Developing rapport with a diverse range of people. Building and leveraging networks horizontally and vertically. Proactively influencing and persuading others to gain support for initiatives. Maintaining collaborative stakeholder relationships.

Technology: Demonstrate extensive experience and proficiency with HR Technologies, to optimize the HR processes and enhance overall efficiency.

Confidentiality: Maintain the highest standards of confidentiality by safeguarding employee information and data. Handle sensitive information with discretion and ensure compliance with privacy regulations throughout the employee lifecycle.