As a Customer Experience Officer, you will be the primary point of contact for our customers, ensuring their interactions with our company are seamless, positive, and memorable. Your role will involve:

• Handling customer inquiries, concerns, and feedback through various communication channels (phone, email, chat, social media, etc.).
• Providing accurate information about our products/services, assisting customers with their purchasing decisions, and offering solutions to their problems.
• Resolving customer complaints effectively and efficiently, aiming for first-contact resolution whenever possible.
• Collaborating with cross-functional teams to address customer needs and improve overall customer satisfaction.
• Analyzing customer feedback to identify trends, issues, and areas for improvement.
• Contributing to the development and implementation of customer service policies and procedures.
• Maintaining a deep understanding of our products/services to offer personalized recommendations and assistance.
• Assisting guest with their booking procedures and making their reservation.
• Assisting the operation and accounts team with relevant information they require.

Qualifications:

• Proven experience in a customer-focused role, preferably as a Customer Experience Officer or similar.
• Excellent communication skills in English, both written and verbal.
• Knowing Arabic is a bonus.
• Strong problem-solving and interpersonal skills.
• Empathy and a genuine desire to help customers.
• Ability to handle challenging situations with professionalism and poise.
• Strong attention to detail and organizational abilities.