Customer Experience Officer

365 Adventures - Qatar - Doha

As a Customer Experience Officer, you will be the primary point of contact for our customers, ensuring their interactions with our company are seamless, positive, and memorable. Your role will involve:


  • Handling customer inquiries, concerns, and feedback through various communication channels (phone, email, chat, social media, etc.).
  • Providing accurate information about our products/services, assisting customers with their purchasing decisions, and offering solutions to their problems.
  • Resolving customer complaints effectively and efficiently, aiming for first-contact resolution whenever possible.
  • Collaborating with cross-functional teams to address customer needs and improve overall customer satisfaction.
  • Analyzing customer feedback to identify trends, issues, and areas for improvement.
  • Contributing to the development and implementation of customer service policies and procedures.
  • Maintaining a deep understanding of our products/services to offer personalized recommendations and assistance.
  • Assisting guest with their booking procedures and making their reservation.
  • Assisting the operation and accounts team with relevant information they require.


Qualifications:


  • Proven experience in a customer-focused role, preferably as a Customer Experience Officer or similar.
  • Excellent communication skills in English, both written and verbal.
  • Knowing Arabic is a bonus.
  • Strong problem-solving and interpersonal skills.
  • Empathy and a genuine desire to help customers.
  • Ability to handle challenging situations with professionalism and poise.
  • Strong attention to detail and organizational abilities.
Post date: 11 September 2024
Publisher: LinkedIn
Post date: 11 September 2024
Publisher: LinkedIn