Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers. As part of this journey, we are now recruiting for the role of Senior Sales Operations Agent.
Based in the US in cities we operate out of, you will be responsible for providing five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily sales operations tasks, including but not limited to reservations and ticketing, Trade/Corporate Account support, Group Sales, and Sales Administration.
Specific Accountabilities Include:
- Adhere to Standard Operating Procedure for sales operations functions to ensure alignment to QR's global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting reservations, ticketing, FFP, One World, Beyond Business and Corporate queries.
- Assist internal sales teams, travel agents with their queries, and escalations to ensure efficiency and quality services.
- Assist with fare rule interpretation, refund calculations and processing of refunds
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with internal departments, customers and trade partners on enquiries and requests.
- Perform other department duties related to his/her position as directed by the Head of Department.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
About You: The successful candidate will have the following:
- Good English communication skills - spoken and written.
- Well versed in MS Office
- Excellent relationship building and communication skills.
- Advanced Amadeus / GDS literacy
- Basic knowledge of CRM systems (Salesforce, etc.)
- Fares and ticketing exposure
- Problem-solving skills
- You must be authorized to work lawfully in the US.
- This position is not eligible for visa sponsorship.
Application Guidelines
Employees must submit applications through internal vacancies portal (via GEMS) only.
Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.
• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are Cabin Crew or Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require NOC to apply for this role.