Customer Focus

Effective resource planning for customer service

Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills

Implement a high standard of customer focus within the store

Regularly assesses customer service standards within store

Create seamless customer service orientation among store employees by ensuring timely and efficient customer service

Ensure customer needs are met and complaints/queries are resolved in a timely manner

Assess mystery shopping feedback and prepare action plan for improvement

Sales and Commercial Profit

Achieve the revenue targets for the store

Achieve target productivity metric (sales per person per day, staff per sqft) for the store

Actively seeks ways to achieve or exceed shop sales targets

Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations

Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas

Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to

managers and to communicate to staff

SOP and Store Standards

Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store

Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and

payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering

consumer data for feedback

Oversee and monitor the inventory management in the store (stock availability, order management, back store management,

stock movement within store)

Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour,

human rights and equal employment opportunities

Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly

Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)

Regularly audit own store administration and resolve any issues

Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market

trends in the retail sector and their impact on store.

Monitor and handle customer complaints and take corrective action in line with Company policy

Maintain high standards of visual appearance throughout the store including all non-retail areas

Maintain window and in-store displays to a high standard in line with merchandising guidelines

Prepare and review store reports on sales, commercial profit and stock ageing

Execute price revisions within the store

Maintain a high level of store health and security for company assets, cash, stock and customer property

Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

Ensure store expectations and priorities are communicated to staff

Review and provide regular feedback on staff’s performance against expectations

Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses

Support induction of new recruits through buddy system

Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution

Oversee staff development and drive motivation levels of the store associates

Ensure effective resource planning and succession planning

Qualifications

Primary Location: QA-QA-Qatar

Work location/ موقع العمل: MOQ Doha - Qatar MALL OF QATAR MALL OF QATAR, , 00000

Job: Retail Operations

Organization: Home Box Qatar

Schedule label /الجدول الزمني: Regular

Shift: Standard

Job Type: Full-time

Day Job

Job Posting/نشر تسمية الوظيفة: Jul 29, 2024, 8:38:46 AMThis job has been sourced from an external job board.

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