Customer Focus
Effective resource planning for customer service
Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills
Implement a high standard of customer focus within the store
Regularly assesses customer service standards within store
Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
Ensure customer needs are met and complaints/queries are resolved in a timely manner
Assess mystery shopping feedback and prepare action plan for improvement
Sales and Commercial Profit
Achieve the revenue targets for the store
Achieve target productivity metric (sales per person per day, staff per sqft) for the store
Actively seeks ways to achieve or exceed shop sales targets
Monitor and control expenses (overtime, local, stock and consumables) through efficient store operations
Interpret & act on operational profit & sales reports generated through finance & focus on improving under-performing areas
Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to
managers and to communicate to staff
SOP and Store Standards
Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within the store
Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and
payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering
consumer data for feedback
Oversee and monitor the inventory management in the store (stock availability, order management, back store management,
stock movement within store)
Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour,
human rights and equal employment opportunities
Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
Oversee cash transaction entry and management (petty cash, pos cash elements, change floats)
Regularly audit own store administration and resolve any issues
Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market
trends in the retail sector and their impact on store.
Monitor and handle customer complaints and take corrective action in line with Company policy
Maintain high standards of visual appearance throughout the store including all non-retail areas
Maintain window and in-store displays to a high standard in line with merchandising guidelines
Prepare and review store reports on sales, commercial profit and stock ageing
Execute price revisions within the store
Maintain a high level of store health and security for company assets, cash, stock and customer property
Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters
People Management
Ensure store expectations and priorities are communicated to staff
Review and provide regular feedback on staff’s performance against expectations
Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
Support induction of new recruits through buddy system
Monitor staff welfare (staff accommodation and transport) and facilitate complaint resolution
Oversee staff development and drive motivation levels of the store associates
Ensure effective resource planning and succession planning
Qualifications
Primary Location: QA-QA-Qatar
Work location/ موقع العمل: MOQ Doha - Qatar MALL OF QATAR MALL OF QATAR, , 00000
Job: Retail Operations
Organization: Home Box Qatar
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jul 29, 2024, 8:38:46 AMThis job has been sourced from an external job board.
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