We are looking for a Technical Service Delivery Manager (infra and network experience) with a service management experience to be part of our Qatar Team.

Total years of experience between 8 to 10 years.

Nationality: Arabic preferred.

Package: Between 20,000- 25,000 QR depending on experience can go above budget depending on experience and qualification.

Accountabilities:

• Handle and Responsible for IT Infrastructure related to assigned project/client.
• Analyze Infrastructure Project requirements for clients and established a service network
• Lead project team for client services for hardware and desktop support.
• Responsible for Infrastructure Team for new business setups and Service Mgt.
• Manage IT Support services through structured Service Mgt. strategies.
• Audit and monitor the Network Links as per SLAs.
• Planned , Designed and implemented Disaster Recovery Centre.

Qualifications:

• Proven Experience in Service Delivery Domain managing large teams.
• Proven experience in Service Delivery Domain managing large teams (At least one large projects )– Infrastructure – Active Directory – Exchange – Cisco.
• Excellent Customer Service and Customer Satisfaction skills.
• Well driven experience at OLA’S – SLA’S- Project Budgeting / Planning.

Required certifications are:

• ITIL expert or ITIL MP.
• PMP minimum.
• Azure certified.
• At least one MCSE (any MCSE 2003,MCITP,MCSE 2012…).
• Preferred to have a CCNP minimum.
• Preferred to have CISM.
• Bachelor of computer science or similar.