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This position reports to
Service Team Leader
Your role and responsibilities
In this role you will be responsible to execute medium to high complex service work according to
work instructions and in accordance with ABB standard processes, quality standards and safety guide-lines, deliver excellent customer service to satisfy customers. In close cooperation with customer and other ABB teams, take actions to
identify new service business opportunities for ABB.
The work model for this role (onsite)
This role is contributing to Electrification Business Area based in Doha Qatar.
You will be mainly accountable for:
- Applying safety rules and safe practices as well as environmental responsibilities, reporting unsafe practices and incidents, leading HSE activities at site, contributing to customer satisfaction by planning and executing service work according to customer order and expectation.
- Clear understanding and sense of urgency and care in the direct area of responsibility, ensuring cus-tomer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations.
- Working with customer identifying opportunities in the installed base to improve system performance and operational performance improvements, while on-site, working with the customer to identify op-portunities for improving the customers
operations and eliminating pain points.
- Utilizing the local practices for notifying the account team of opportunities, planning and preparing site work for larger project team and managing related subcontractors at site, performing complex field service tasks, identifying technical problems and making analysis through remote or on-site activi-ty in service categories and products for which they are
certified to perform
- Coaching technicians, engineers and supervising complex site activities, supporting the certification process of associate field service engineers and field service engineers
- Preparing material lists needed for service activity and ensuring that all materials, parts and equip-ment are available and at the appropriate quality for service activities, preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools
- Reporting work done in a timely manner and following up when needed, troubleshooting equip-ment/systems/process failures and requesting proactive corrective actions and making recommenda-tions to avoid repeating the problem in the future
- Acting as a technical consultant in own specific area of expertise proactively planning and executing work on a first-time right approach with customers and ensuring the job is done on time and on quality and acting as trainer when needed, for team members and customers
- Identifying improvement needs and potential solutions for them in the way of working and the prod-ucts in question and driving improvement actions in own area of responsibility, people leadership and development, developing, coaching and providing technical guidance to colleagues.
Qualifications For The Role
- Bachelor’s degree – Electrical Engineering
- 7-10 years of similar experience preferably
- Must have MV certification and good knowledge and understanding of medium voltage products, systems and their application in industries and utility segment.
- Fluency in English language is mandatory
Benefits
More about us
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe. #MyABBStory
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