About the role:
In this role you will be part of 24x7 QR IT OCC team. You will be monitoring large computer networks, servers and applications for problems from a central location. Strong analytical thinkers who enjoy solving problems, successful OCC Engineers thrive in a high-pressure environment with shifting priorities. OCC Engineers are able to assess a situation and determine tactical steps forward, and can lead a team in implementing a strategic plan. In addition to these general skills and personality traits, employers are seeking OCC Engineer candidates with the following skills. 
Key Responsibilities:

• You should be a strong analytical thinker who enjoy solving problems, successful OCC system engineer thrive in a high-pressure environment with shifting priorities.
• Experience in monitoring, supporting and deploying (whenever required) network & server infrastructures.
• Strong ability to diagnose server or network alerts, events or issues
• Understanding of common information architecture frameworks
• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
• Good oral and written communication skills, and ability to address conflict with others constructively
• Experience with Disaster Recovery plans, Backup restoration tests and related technologies.
• Must be flexible to work in schedule (24 x 7) shifts.
• Server hardware experience with HP, Lenovo is an added advantage.
• Experience working in a large distribution environment.
• Proactively ensure the highest levels of systems and infrastructure availability 

About you - Skills and Qualifications:

• You must hold a Bachelor's Degree in Computer Sciences or equivalent qualification with minimum 4-5 years of relevant experience in technical support, preferably in an IT services industry. 
• We are looking for someone with good communication, problem solving skills and who can be flexible enough to work on shifts. 
• Having an IT industry certifications such as CCNA, MCSE & ITIL V3 Certification (Foundation course) will be an added advantage. 
• Usage knowledge of Microfocus Service manager & Microfocus Monitoring Suite is an added value.
• To be successful in this role you must have customer facing experience with good English written and verbal skills. 
• You must handle multiple tasks at one time and work successfully as part of a team, while being under pressure. You must work varied hours / days based on business needs with process-oriented approach to address issues in hand.
•  Hands on experience in managing windows or linux operating system servers would be an added advantage.

Qualifications

Application Guidelines

Employees must submit applications through internal vacancies portal (via GEMS) only.

Please see below for all eligibility and requirements for internal applications and please note that any applications not meeting the criteria will not be processed.

• All internal candidates can only have three active applications at any point in time.
• All internal candidates must have completed a minimum 10 months in their current role in order to apply for a new role
• All internal candidates with an active final warning letter will be automatically disqualified from the recruitment process
• If you are a Deck Crew (Qatar Airways & Qatar Executive) candidate, you would require a NOC to apply for this role.