Main responsibilities:
Customer Service Advisor is a primary point of contact for Tenants at Alternative Assets buildings.
Key job responsibilities to include:
- Attend to all tenant requests personally or through the phone
- Build sustainable relationships and trust with customer through open and engaged communication model
- Well presented in terms of manners, dress, turnout and client attitude.
- Identify and assess client needs holistically at point of contact & deliver delightful experiences
- Collect customer feedback on the quality of services
- Inputing all tenant requests into Propco for proper action by concerned department.
- Generate leasing leads at point of contact based on assessment of client needs.
- Provide accurate, valid and complete information by using the right tools & process
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Follow communication procedures, guidelines and policies
- Tracking customer experiences across online and offline channels.
- Collaborating with other Alternative Assets departments to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new offers.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Thinking of ways to show appreciation for loyal clients and improving overall brand experience
Skills
- Previous association with a company in the role of a customer service executive or representative.
- Familiarity with CRM systems and practices.
- Good listening skills with fluent communication to address all concerns and doubts of the customers.
- Excellent communication and presentation skills.
- A skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.
- Excellent computer skills.