Key Accountabilities
• Contacts new corporate leads and Assisting corporate with Paycard program guidelines and procedures related to Wages Protection System (WPS) and onboard them to Paycard services.
• Manages all new paycard file request received and update them in Paycard Master list by providing unique code to each corporate.
• Updates the authorization letter in CBTPS to maintain a smooth work flow and educates customer on how to create new cards thru smart form and CIB channel. Updating the authorised representative details for Smart box card collection.
• Handling PayCard statement request by mail
• Archiving authorization letter received from corporates.
• Advises Corporates on Salary Rejections and related queries to coordinate with posting team to resolve the issues.
• Communicating to corporates for their staff’s card renewal.
• Liaison point between the Business, Card operations, Card Production, Fraud Dept, IT and contact center and maintain to deliver the highest standard of customer experience.
• Promotes Mobile app remittance volume by understanding customer and the market need and targeting the potential clients.
• Handles all Mobile app related issues received thru mail such as not able to register cases, Payment delay, reversal by coordinating with Funds transfer investigating team.
Other Accountabilities
Key Interactions
Competencies
Skills
Education
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