Key Accountabilities

•   Contacts new corporate leads and Assisting corporate with Paycard program guidelines and procedures related to Wages Protection System (WPS) and onboard them to Paycard services.

•   Manages all new paycard file request received and update them in Paycard Master list by providing unique code to each corporate.

•   Updates the authorization letter in CBTPS to maintain a smooth work flow and educates customer on how to create new cards thru smart form and CIB channel. Updating the authorised representative details for Smart box card collection.

•   Handling PayCard statement request by mail 

•   Archiving authorization letter received from corporates.

•   Advises Corporates on Salary Rejections and related queries to coordinate with posting team to resolve the issues. 

•   Communicating to corporates for their staff’s card renewal.

•   Liaison point between the Business, Card operations, Card Production, Fraud Dept, IT and contact center and maintain to deliver the highest standard of customer experience.

•   Promotes Mobile app remittance volume by understanding customer and the market need and targeting the potential clients.

•   Handles all Mobile app related issues received thru mail such as not able to register cases, Payment delay, reversal by coordinating with Funds transfer investigating team.

Other Accountabilities

Key Interactions

Competencies

• Account Management
• Adaptability/Flexibility
• Customer Focus
• Customer Service
• Decision Making/Judgment
• Job Knowledge
• Managing Conflict
• Meeting Management
• People Development
• Productivity
• Quality
• Results Focus
• Sales Goals
• Sales Organization
• Sales Skills
• Sales Team Support
• Self Development
• Strategic Thinking/Management
• Team Leadership
• Technical Skills
• Territory Management
• Vision and Values

Skills

Skills

• Ability to interact with internal and external stakeholders in a multi-cultural environment
• ATM Knowledge
• Auditing
• Auditing
• Bank Checks
• Bank Computer Systems
• Bank Operations
• Bank Operations
• Bank Policies and Procedures
• Bank Policies and Procedures
• Bank Policies and Procedures
• Bill Payment Procedures
• Bond Services
• Branch Management
• Budgeting
• Building and Managing Teams
• Cash Drawer Balancing
• Cashiers Checks
• Certificates of Deposit
• Certification in Anti money laundering (CAMS certification)
• Check Cashing Procedures
• Checking Accounts
• Checking Accounts
• Closing Procedures
• Consumer Lending
• Credit Card Accounts
• Customer Conflict Management
• Customer Contact Management
• Customer Focus
• Customer Relationship Management
• Customer Service
• Customer Service
• Customer Service
• Customer Service
• Customer Service Orientation
• Customer Surveys
• Data Entry
• Deposits and Withdrawals
• Direct Customer Interface
• Due Diligence
• Escalation Procedures
• Escrow Services
• Extensive knowledge of the banking sector in Qatar and the region
• Financial Analysis
• Financial Consulting
• Financial Product Knowledge
• Financial Products
• Financial Products
• Foreign Exchange
• Foreign Exchange
• Functional Management
• Holiday and Vacation Clubs
• In-depth knowledge of cheque processing
• Insurance Knowledge
• Interpersonal Relations
• Issues Management
• Knowledge of AML/ CFT process and KYC regulations
• Knowledge of Retail Banking Industry and branch banking
• Leadership
• Listening
• Loan Management
• Loan Payment Procedures
• Loan Processing
• Mutual Funds
• Negotiating
• New Accounts
• Night and Mail Deposit Procedures
• Online Banking
• Online Banking
• Online Banking
• Oral/Written Communications
• People Management
• Performance Management
• Personal Banking
• Planning
• Private Client Services
• Problem Solving
• Problem Tracking Tools
• Product/Service Knowledge
• Recruitment
• Regulatory Compliance
• Regulatory Compliance
• Regulatory Compliance
• Relationship Management
• Relationship Management
• Resource Management
• Risk Analysis
• Risk Management
• Safe-Deposit Box Procedures
• Salesmanship
• Salesmanship
• Savings Accounts
• Savings Accounts
• Security Procedures
• Security Procedures
• Series E Bonds
• Service Culture Creation
• Service Level Agreements
• Strategic Planning
• Teller Computer Systems
• Travelers Checks
• Vault Procedures

Education

• Bachelor’s Degree, preferably in Finance, Accounting, and or Management - related major