Job Summary

• The Senior Employee Relations Officer is responsible to lead and oversee the employee relations function within an organization, ensuring the effective management of employee relations issues and the promotion of a positive work environment. They are responsible for providing strategic direction and guidance on complex employee relations matters, such as grievance resolution, disciplinary actions, and labor disputes. Additionally, Senior Employee Relations Officers play a key role in developing and implementing employee relations policies, procedures, and programs to foster a culture of fairness, respect, and compliance with employment laws and regulations. They also collaborate with senior management and HR leadership to address systemic issues and develop initiatives to improve employee engagement and morale.

Job Responsibilities 1

• Assist in developing, reviewing and updating the employee relations policies and procedures and ensures their implementation.
• Administer the HR Services in a precise and timely manner; and ensures a high quality standard is applied to all transactions.
• Monitor and control employees’ data to ensure timely processing and compliance with related policies.
• Assist in investigating and conducting disciplinary cases, prepare case briefs, and follow up with regards to the agreed/decided actions.
• Coordinate with the recruitment and business partnership section to plan and arrange induction for new recruits, as well as advise new staff on Company’s employee relations policies and procedures.
• Coordinate the planning of the employees’ leaves with the different divisions/departments.
• Manage the resolution of employee HR inquiries and grievances while ensuring adequate support is provided to employees.
• Process and communicate employees’ action letters (i.e. promotions, salary adjustments, disciplinary actions etc.).
• Communicate and circulate new and updated policies, procedures and regulation to Company employees.
• Create, maintain, and update employees’ files while ensuring their confidentiality.

Skills

Job Responsibilities 2

Additional Responsibilities 3

Job Knowledge & Skills

Proficient knowledge of labor laws, regulations, and best practices in employee relations is essential for navigating complex employment issues and ensuring compliance.

Strong communication and interpersonal skills are necessary for effectively mediating conflicts, conducting investigations, and providing guidance to employees and managers.

Analytical skills are valuable for assessing employee feedback, identifying trends, and making data-driven recommendations for improving employee relations.

Empathy and emotional intelligence are important qualities for understanding the needs and concerns of employees and building trust and rapport.

Experience in conflict resolution, negotiation, and mediation enhances the ability to address and resolve employee grievances and disputes in a fair and equitable manner.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Competencies

Collaboration

Accountability

Resilience

Quality

Leadership

Employee Experence and Design Thinking L2

Data Driven L2

SAP ERP Human Resources L2

People Advocacy L2

Digital Integration L2

Education

Bachelor's Degree in Arts or any related field