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Job Duties

Under broad direction, provides remote technical support services to external and internal users of Landmark environment and applications on complex, unusual, or novel issues via telephone, email and electronic channels while adhering to Customer Support operational processes and best practices. Resolves the end user&aposs service request by applying formal knowledge and practical experience/precedent to address unusual and novel technical issues, including trouble shooting, data quality review, replicating the end user&aposs workflow, understanding how the software is functioning and then proposing solutions that allow the end user to achieve their immediate objective and go beyond to optimize the way they are using the software. Leverages subject matter expertise and experience to contribute to software product enhancement and new product development. Service requests involve questions regarding custom installations, configurations, unusual data formatting and unusual application functionality/workflows. Escalates unresolvable issues to Research and Development. The nature of the support services provided requires knowledge of multiple domain sciences, of software applications in multiple domains, and of the use of software applications across multiple domains. Knowledge of domain software applications is acquired through previous experience, leveraging Halliburton knowledge base, and guidance of technical experts(e.g., from R&D or across Landmark). Mentors and provides direction to Level I, II, and III analysts. Requires an undergraduate degree and a minimum of 10 years&apos experience. Concentration in geoscience, engineering, or computer science is preferred.

Qualifications

Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Location

OFF # 01, Algassar tower, office tower, Doha, Qatar Doha, 11111, Qatar

Job Details

Requisition Number: 212372

Experience Level: Experienced Hire

Job Family: Engineering/Science/Technology

Product Service Line: [[division]]

Full Time / Part Time: Full Time

Additional Locations for this position:

Compensation Information

Compensation is competitive and commensurate with experience.