A leading organization in Qatar is seeking an experienced Manager – IT Infrastructure & Operations to lead and oversee enterprise IT operations, infrastructure, service delivery, and technology support functions. This is an excellent opportunity for a hands-on IT leader who thrives in a fast-paced environment and is passionate about driving operational excellence, service reliability, and continuous improvement.

Key Responsibilities

IT Operations & Infrastructure Management

• Lead the day-to-day operations of the IT function, including infrastructure, networks, end-user services, security, and data management.
• Ensure the availability, performance, and reliability of enterprise IT systems and communication technologies.
• Manage the design, implementation, and deployment of new infrastructure solutions and technology services.
• Conduct regular system reviews and assessments, identifying opportunities for optimization and enhancement.

Service Delivery & Vendor Management

• Oversee IT support services and ensure timely resolution of hardware, software, network, and infrastructure-related issues.
• Manage relationships with external technology partners and vendors, ensuring service delivery in line with agreed SLAs.
• Drive a customer-centric support culture that delivers high-quality services to internal stakeholders.
• Oversee desktop, laptop, telephony, mobile device, video conferencing, and workplace technology support.

Projects & Governance

• Lead infrastructure and operational technology projects from planning through implementation.
• Support procurement activities by preparing technical requirements and evaluating solutions for technology initiatives.
• Monitor operational risks and ensure compliance with cybersecurity and governance requirements.

People Leadership

• Lead, mentor, and develop a team of IT professionals.
• Foster a high-performance culture focused on collaboration, innovation, accountability, and continuous learning.
• Support workforce planning, performance management, employee engagement, and capability development initiatives.

Candidate Profile

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Professional certifications such as ITIL, Microsoft, CompTIA, Cisco, or equivalent are desirable.

Experience

• Minimum 7-10 years of progressive IT Infrastructure and Operations experience, including at least 3 years in a leadership role.
• Experience managing enterprise IT environments within large corporate, government, or regulated organizations.
• Strong understanding of infrastructure operations, networking, systems administration, endpoint management, and service management frameworks.
• Hands-on experience with Microsoft technologies, cloud services, collaboration platforms, and enterprise support environments.
• Experience managing third-party vendors, IT contracts, and service-level agreements.
• Proven ability to lead cross-functional initiatives and engage effectively with both technical and non-technical stakeholders.

Why Apply?

This role offers the opportunity to shape and enhance enterprise-wide IT operations within a highly dynamic and strategically important organization. The successful candidate will play a critical role in ensuring technology services enable business objectives and support future growth.