Job description

1. Manages the overall day to day customer relations of the property.
2. Provides accurate information of the property to customers/guests.
3. Manages the booking/reservation system of barbeque stations, sports and recreation facilities and equipment.
4. Administers, programs and processes along with making decisions in accordance with established rules and regulations, policies and procedures and guidelines. Participates in the ongoing development and review of department rules, policies and procedures, goals, objectives and priorities.
5. Collects, collates and efficiently files data, maintains records and prepares reports of work activities. Ensures all records are easily accessible to colleagues through the development of a filing system.
6. Assists in the administrative and operation requirements of the property.
7. Identifies guest issues/complaints and provides report to superior.
8. Closely coordinates with Events/Marketing department on each event at the property for proper and accurate dissemination of information.
9. Works with the Property Manager on investigating and responding to complaints and enquiries.
10. Keeps abreast of developments in the industry, seeking out new methods, efficiencies and principles to incorporate into the effective management.
11. Performs other job duties and projects as directed

Skills

• Proficiency in document management software is essential for maintaining an organized filing system.
• Strong attention to detail is crucial for ensuring accuracy in document handling and compliance.
• Excellent communication skills are necessary for effective collaboration with team members and external partners.
• Organizational skills are vital for managing multiple documents and administrative tasks simultaneously.
• Familiarity with regulatory requirements and compliance standards is important for maintaining company integrity.
• Problem-solving abilities are needed to identify and implement improvements in document control processes.
• Time management skills are essential for prioritizing tasks and meeting deadlines efficiently.