Job description
Provide advanced diagnostics at system, application, and infrastructure levels.
• Perform root-cause analysis for major and recurring incidents and implement permanent fixes.
• Manage OEM back-to-back support cases within the applicable ticketing and SLA framework.
• Manage system configurations, firmware, software maintenance, manufacturer releases, and upgrades.
• Maintain technical design documents, SOPs, and knowledge-base information.
• Provide technical assessments to the Change Advisory Board for system changes.
• Maintain IPTV encoders, servers, endpoints, displays/signage, and related infrastructure.
• Maintain master-clock distribution systems and ensure accurate synchronization across connected systems.
Requirements*Minimum 4 years* of hands-on experience with relevant systems in a comparable environment.
•*VITEC and Mobatime product training, or equivalent.*
• Strong experience with IPTV, AV systems, and time-distribution/master-clock systems.
• ITIL Foundation certification.
• Strong knowledge of IPTV distribution architecture, encoders, servers, endpoints, and signage systems.
• Knowledge of master/slave clock distribution and synchronization and strong diagnostic and root-cause-analysis skills.
• Experience coordinating with OEMs and managing escalations.
• Strong documentation and technical mentoring capability.